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The Social Services Digitalisation Playbook (SSDP) was developed by the National Council of Social Service (NCSS) aimed at providing systematic guidance on how Social Service Agencies (SSAs) can accelerate their digitalisation depending on their needs and digital readiness. It is the second iteration from the Industry Digital Plan for Social Services (IDPSS), which was first launched in 2021.
The SSDP follows the digital maturity framework used in the Digital Acceleration Index (DAI) study, and highlights four focus areas for SSAs’ digital growth. SSAs are encouraged to use the SSDP along with the DAI as key resources to chart their digitalisation journey and to realise our shared vision of being a digitally-enabled and future-ready social service sector.
Get your guide to digital transformation and download the Digitalisation Playbook.
