Sector Capability and Transformation

Building Capacity, Fostering Inclusivity

At NCSS, we embark on a journey of empowerment and support for our member social service agencies, addressing their organisational needs and fostering development. Our collaborative efforts extend to enhancing their programs and capabilities in conjunction with our valued partners, ministries and stakeholders.

Capability Building

Elevating Competence, Empowering Agencies

We strive to enhance Social Service Agencies’ productivity and ability in service delivery through providing structures and support to improve Social Service Agencies’ Manpower and Organisational Competencies.

Innovation and Productivity: Discover initiatives enhancing organisational capabilities.
Manpower Capabilities: Explore NCSS's initiatives shaping the social service sector.
Volunteer Management: Resources and initiatives to encourage a robust and sustainable volunteerism in Singapore.
NCSS Service Standards Framework: Ensuring quality service delivery to achieve service user outcomes.

Learn how to become a member of NCSS, resources and funding available to social service agencies.

Capacity Building

Nurturing Talent, Broadening Horizons

Our capacity-building initiatives nurture the sector's manpower and organisational capabilities. We collaborate with professionals and industry experts, widening talent pipelines and cultivating a robust pool of committed and skilled individuals.

Learning & Development and HR Management

Social Service Institute (SSI): The Sector Capability and Transformation Arm of NCSS

As the leading Continuing Education and Training (CET) centre for the social service sector in Singapore, recognised by SkillsFuture Singapore, SSI offers training programmes and social learning activities to address the evolving learning needs of the social service sector. These are offered through a blend of different modes such as classroom-facilitated learning, self-directed e-learning and synchronous online learning (e.g. through Zoom).

SSI offers multi-disciplinary training and learning in the following areas:

Board Development	Leadership Development	Management and Organisation Development	Children and Youth	Cross Sector
Disability and Special Needs	Eldercare	Family	Mental Health

Learn more about the Social Service Institute.

Sector Professionals

Embracing Compassion, Inspiring Change

The social service sector thrives on competent professionals dedicated to making a positive impact. These individuals embody a client-centric approach, balancing conviction, compassion, empathy, and resilience to overcome challenges.

Discover more about social service careers.

Sun Ray

Be A Social Service Leader

Sun Ray is a career Leadership scheme administered by the National Council of Social Service (NCSS) to develop individuals who have strong leadership qualities to head professional practices and organisations in the social service sector. It aims to systematically groom and provide the next generation of leaders for the sector.

The scheme provides an individual with clear career progression pathways, structured development opportunities and job rotations, spanning across social service agencies in different sub-sectors; enriching them with the depth and experience of the sector.

Sun Ray scheme is open to candidates who are considering a return to the social service sector, mid-careers job switchers as well as in service staff with strong leadership qualities.

For interested candidates, please submit your job application through our friendly Ray bot. For more information on Sun Ray, email to Sun_Ray@ncss.gov.sg.