Opsis AI (A*Star spin-off) provides a video help desk that gets real-time emotional feedback on the mental state of patients/callers using Artificial Intelligence.

Using Opsis AI, emotions of individuals or a large number of people in need can be analysed via digital platforms, without the need for close contact or commute. Opsis AI can be used to supplement many social service programmes e.g. virtual community group work, virtual crisis helplines/counselling, virtual tuition for children from needy families, etc.

With the real-time emotional trend analysis of clients and identification of potential problem cases with psychometric analytics, Social Service Agencies (SSAs) can fine-tune their intervention for more effective client outcomes. Opsis AI has plans to expand its solution to analyse audio, which will be useful for phone helplines.