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In collaboration with NTU Wee Kim Wee School of Communication and Information (WKWSCI), NCSS provided guidance and support to a group of students for their final-year project (FYP) – The Valued Volunteer (TVV), a communications campaign from August 2022 to April 2023.
The key objective of this campaign was to increase the retention rate of volunteers in social service agencies (SSAs) through the enhancement of their volunteers' experience.
As part of the campaign, the students conducted a survey to understand volunteers' sentiments towards their past and current volunteering experiences with SSAs. The research report with the findings and insights gathered together with a booklet, 101 Ideas To Enhance Your Volunteers' Experience will provide the SSAs with invaluable ways to improve the experiences of their volunteers.
