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Our NCSS Management Profiles



The leadership at NCSS is characterised by their unwavering commitment to social service. This dedicated group plays a pivotal role in shaping the strategies, policies, and initiatives that drive positive change within the sector. Their combined expertise and vision ensure that NCSS continues to make a significant impact on the lives of those in need.

CHIEF EXECUTIVE OFFICER

Ms. Tan Li San, Chief Executive Officer, NCSS

Ms Tan Li San

Ms Tan Li San joined NCSS in January 2020, and was appointed Chief Executive Officer starting from 1 June 2020. Her extensive public service career spans multiple ministries, including the Ministry of Communications and Information, the Ministry of Manpower, the Infocomm Development Authority of Singapore, the Ministry of the Environment and Water Resources, the Ministry of Finance, the Public Service Division, and the Civil Service College.

Her involvement in the social service sector began as a youth volunteer in the 1990s, and she later contributed as a board member of Beyond Social Services and the Movement for the Intellectually Disabled of Singapore (MINDS) in the 2000s. Currently, she serves on the Boards of the Charity Council, National Volunteer & Philanthropy Centre (NVPC), and the Singapore Centre for Social Enterprise (raiSE).

Li San's academic background includes a degree in Electrical Engineering from Cornell University, USA, and Master's in Electrical Engineering and Master of Science in Management from Stanford University, USA. In recognition of her contributions, she received the Long Service Medal in 2024 and was conferred the Public Administration Medal (Silver) in 2020, as well as the Public Administration Medal (Silver) (COVID-19).

DEPUTY CHIEF EXECUTIVE OFFICER

Mr. Yoganathan Ammayappan (Yoga), Deputy Chief Executive Officer, NCSS

Mr Yoganathan Ammayappan (Yoga)

Mr Yoganathan Ammayappan (Yoga) joined NCSS as Deputy Chief Executive Officer on 1 August 2023. Prior to his appointment, he served as the Senior Director in the Rehabilitation and Protection Group at the Ministry of Social and Family Development.

With a career spanning more than 25 years in the public sector, he has led large teams and managed a diverse range of functions, including rehabilitation and protection, gambling safeguards, strategic planning and research, race and religious group relations, promotion of volunteerism and philanthropy, and population and family policies. In addition to his public sector work, Yoga is actively involved in the community as a member of the Hindu Endowments Board, where he served as Secretary from 2012 to 2021.

His academic background includes a Bachelor’s degree in Political Science and Sociology, and a Master’s in Public Policy from the National University of Singapore. In 2022, Yoga received the Long Service Award. He was also a recipient of the Public Administration Medal (Silver) and Commendation Medal, and he was conferred the Public Administration Medal (Bronze) (COVID-19) and the Public Sector Exemplary Leader Award in 2021.

SENIOR CONSULTANT – CEO OFFICE

Ms. Tina Hung

Ms Tina Hung

Ms Tina Hung took on the role of Senior Consultant at NCSS on 1 April 2020. Her aspiration is to add value by nurturing leaders, cultivating innovative solutions, and co-creating initiatives that place individuals at the centre, embody a holistic approach, and empower users to meet their evolving needs.

Tina's NCSS journey began on 17 April 1995, and she has assumed diverse roles, overseeing Service Planning & Development, Fund Allocation, HR, and Family Service Centres. Her dedication goes beyond the boundaries of NCSS, as she has served on inter-ministry committees tasked with policy reviews, the development of masterplans, and the coordination of national efforts to address social challenges. Presently, she sits on the Boards of NUHS Fund, Woodbridge Hospital Charity Fund, Resilience Collective, and the Special Needs Trust Company.

Tina's academic accolades include double Master's in Public Administration and Social Work. She was recognised with the Public Administration Medal (Silver), the Pioneer Social Worker Award (2016), and the Ann Wee Social Work Alumni Award (2020).

Director – INTERNAL AUDIT

Ms Tan Suan Ee

Ms Tan Suan Ee

Since 1 November 2018, Ms Tan Suan Ee has served as the Director of the Internal Audit Unit at the Ministry of Social and Family Development and NCSS.

She began her dedicated service with the Accountant-General’s Department in 1999, and over the course of her career, she has provided steadfast leadership within internal audit units, delivering crucial governance, risk management, and assurance services to government departments, Statutory Boards, and Ministries.

Suan Ee holds a Bachelor of Accountancy degree from Nanyang Technological University and is a Certified Internal Auditor with additional certifications in Risk Management Assurance as well as a Chartered Accountant of Singapore.

Group dIRECTOR – STRATEGY & Research | Director – Strategy (covering) |
Senior Principal Clinical & Forensic Psychologist

Dr Chu Chi Meng

Dr Chu Chi Meng

Dr Chu Chi Meng joined NCSS on 1 February 2020 and currently serves as the Group Director of the Strategy and Research Group, Chief Data Officer, and Senior Principal Clinical and Forensic Psychologist. In addition to his roles at NCSS, he also serves as the Director (Special Projects) at the Ministry of Social and Family Development and holds the position of Adjunct Associate Professor in the Department of Psychology at the National University of Singapore (NUS).

During his years in public service, Chi Meng was instrumental in the development and delivery of forensic mental health services, as well as in leading research and policy development for youth-at-risk. His expertise led to his appointment as the National Focal Person for a thematic study on juvenile justice, commissioned by the ASEAN Intergovernmental Commission for Human Rights (AICHR).

Chi Meng completed his Bachelor of Social Science (Psychology) (Honours) at NUS and Doctor of Clinical Psychology (Forensic Specialisation) at Monash University. He is a Registered Psychologist and Registered Supervisor with the Singapore Register of Psychologists and the Australian Health Practitioner Regulation Agency, with specialist endorsements in Clinical and Forensic Psychology. Additionally, he is a Chartered Psychologist and Associate Fellow with the British Psychological Society and a Chartered Scientist with the Science Council (UK). For his contributions, Chi Meng was awarded the Commendation Medal.

Director – Translational Research | Senior Principal Clinical Psychologist

Dr Chu Chi Meng

Dr Eric Hoo

Dr Eric Hoo assumed the position of Director of Translational Research on 1 July 2024. Since joining NCSS in 2021, he has been responsible for the medium- and long-term planning and restructuring of the Translational Research division to support NCSS’s research priorities for the social service ecosystem. Eric currently provides strategic guidance on NCSS’s flagship research initiatives and ensures that the Division delivers impactful insights to inform practice, operations, and policies.

Prior to joining NCSS, Eric has dedicated his career to delivering forensic mental health services to young offenders. He successfully implemented an evidence-based systemic family intervention at the Ministry of Social and Family Development (MSF), which spearheaded the family-centred approach in rehabilitating youth offenders. His experience in evaluating family interventions has been instrumental in driving NCSS’s Sector Evaluation Framework.

Eric's long career and dedication to public service has earned him the National Day Commendation Medal in 2019 and the Public Sector Transformation Awards – Exemplary Leader Award in 2020. He was also conferred the COVID-19 Resilience Certificate in recognition of his substantive and direct contributions to the MSF National Care Project in Singapore’s fight against COVID-19.

Eric completed his Master of Science and Doctor of Clinical Psychology at the University of Sydney. He is a Registered Psychologist with the Australian Health Practitioner Regulation Agency (AHPRA).

Group Director – Philanthropy | Managing Director – Community Chest DIRECTOR – PHILANTHROPIC PARTNERSHIP (COVERING)

Mr. Jack Lim

Mr Jack Lim

Mr Jack Lim serves as Group Director of the Philanthropy Group and is the Managing Director of Community Chest at NCSS. Under his leadership, the team in Community Chest drives programmes and innovation around raising philanthropic capital, helping businesses define corporate purpose, and organisations and individuals alike deepen social impact in support of critical needs programmes and strategic priorities within the social service sector.

Prior to joining NCSS, Jack held several executive roles, including Partner/Chief Growth Officer at Avyan Global and Chief Commercial Officer at ONE Championship. In his role at Sony Pictures Television Networks Asia, Jack led transformative initiatives that significantly expanded the network's presence in the region. His career also includes senior leadership positions at global companies like IBM and General Electric, where he led multi market teams across high growth Asian regions.

Jack holds an MBA in International Relations from Nanyang Technological University and a Bachelor of Arts in Political Science from the National University of Singapore, devotes time to causes including education and vulnerable communities reflecting his dedication to blending business acumen with a passion for social impact.

DIRECTOR – PHILANTHROPIC STRATEGY

Dr Tan Wei Lin

Dr Tan Wei Lin

Dr Tan Wei Lin joined NCSS on 15 November 2022, bringing over 15 years of experience, the majority of which was spent in leadership roles within the financial services industry. With a proven track record in strategy development and execution, she now leads the development of the Sustainable Philanthropy Framework at NCSS, encouraging corporations to integrate shared value into their business models to achieve both social impact and business success. Additionally, she has conducted strategic reviews and charted five-year growth trajectory and strategies for Community Chest and driven Agile transformation projects aimed at enhancing productivity and building internal capabilities in the organisation.

Wei Lin specialises in corporate and business strategies formulation that pivot and sustain business models. In her previous roles, she spearheaded innovation strategies that accelerated technological advancements, forming partnerships and collaborations with industry groups, fintech players, and policy-makers. She also played a crucial role in revamping operating models, enhancing processes, and incorporating sustainability agendas into organisations.

Wei Lin is a certified coach and is passionate about building cross-functional teams as catalysts for meaningful change. She earned a Doctor of Philosophy degree from the National University of Singapore.

DIRECTOR – PHILANTHROPIC EXPERIENCE

Ms. Belinda Tan

Ms Belinda Tan

Ms Belinda Tan took up the role of Director of Philanthropic Experience on 9 March 2024. She previously served as the Director of Fund Allocation from 1 April 2018, before the Fund Allocation team expanded to become Funding, Outcomes, and Standards in July 2020. As the Director of Fund Allocation, Belinda successfully managed up to $390 millions in funding at its peak and implemented three COVID-related funds to support social service agencies and those affected by the COVID-19 pandemic.

Her journey with NCSS began on 30 September 2002, and over the years, she has taken on various portfolios in NCSS, including roles in Community Chest, Service Planning and Development, Corporate Communications, the Social Service Institute (SSI), as well as Funding, Standards and Outcomes. Notably, Belinda was instrumental in transforming SSI into a center of learning and capability building for practitioners. Her vision led to the rebranding of the Social Service Training Institute to SSI as a one-stop social service hub and securing SSI’s appointment as the Continuing Education and Training Centre for the social service sector. Belinda also participated in the pioneer batch of the Sun Ray scheme and was posted to Montfort Care as the Group Director for Shared Services and General Manager of YAH!.

Belinda holds a Bachelor of Arts from the National University of Singapore and a Master of Health Science (Gerontology) from the University of Sydney.

GROUP DIRECTOR – CAPABILITY

Mr. Anjan Kumar Ghosh

Mr Anjan Kumar Ghosh

As the Group Director of Capability Group, Mr Anjan Ghosh leads five divisions and engages more than 500 social service agencies (SSAs) and numerous stakeholders from the public and private sector. The Capability Group focuses on identifying and addressing the capability development needs of SSAs and work closely with these agencies on areas such as organisation, technology and innovation, human capability development, including volunteers, and the training of social service professionals to ensure effective and sustained social service delivery.

Prior to his current role, Anjan has held various leadership positions within NCSS, covering social service strategy, service management, service planning and development, sector manpower, and leadership. He had also served in leadership position at Temasek Foundation, where he was involved in international philanthropy work.

Anjan holds an undergraduate Honours degree in Occupational Therapy and a Master’s in Health Services Management, from Curtin University. Currently he is a member of the Industry Advisory Committee for the Health Sciences Cluster at the Singapore Institute of Technology and a member of the Social Work Advisory Panel at the Singapore University of Social Sciences.

DIRECTOR – Capability Planning

Mr Jacks Yeo,Capability Planning and Development, NCSS

Mr Jacks Yeo

Mr Jacks Yeo joined NCSS on 18 June 2024 as the Director of Sector Capability Planning. Prior to this, he served as Deputy Executive Director of DesignSingapore Council. He served in the Council for more than 20 years through various portfolios, from its formative start-up to its current 60-strong team.

With extensive experience in industry development, promotion, strategic planning, and corporate governance, Jacks played a key role in leading the secretariat team that developed the Design 2025 ten-year masterplan. This masterplan guided the Council's efforts to raise awareness about the value and impact of good design and encouraged organisations to adopt user-centered design to drive innovation and transformation.

Jacks holds a Bachelor of Arts (Architectural Studies) and a Master of Architecture from the National University of Singapore. He attended executive training for design thinking at the Stanford d.school. For his contribution to the development and promotion of the design sector, he was recognised with the Commendation Medal.

DIRECTOR – CAPABILITY IMPLEMENTATION 1 & PEOPLE STRATEGY

Mr. Bruce Liew

Mr Bruce Liew

Mr Bruce Liew serves on the senior management team in NCSS, bringing over two decades of strategic leadership and capability development expertise to the sector. As Director of Capability Implementation and People Strategy, he plays a key role in helping social service agencies (SSAs) leverage technology and innovation, develop organisational capabilities, and harness community strengths to achieve better outcomes for service users.

With a career spanning both the commercial and non-profit sectors, Bruce combines business acumen with a collaborative spirit to advance NCSS’s mission. He was instrumental in the Care & Share @ SG50 movement, where 240 SSAs collectively raised $800 million, far surpassing the initial $500-million target for the fundraising and volunteerism drive. During the COVID-19 pandemic, Bruce launched the Sector Digitalisation Programme Office, which provided technology solutions and funding to 270 SSAs and trained 3,700 social service professionals to enhance digital adoption.

Outside of work, Bruce volunteers as Board Member and Treasurer of ArtsWok Collaborative, Career Coach, and ComLink Befriender. He holds a Master’s in IT and a Bachelor’s degree in Communication Studies. He is also a certified business continuity expert.

DIRECTOR – CAPABILITY IMPLEMENTATION 2 & DIGITALISATION STRATEGY

Ms Aileen Tan

Ms Aileen Tan

Ms Aileen Tan joined NCSS on 1 April 2023 as the Director of Sector Digital Transformation. Since 1 July 2024, she has also taken on the role of Director of Capability Implementation and Digitalisation Strategy. Seconded from the Ministry of Social and Family Development after 26 years in the Rehabilitation and Protection Group (RPG), Aileen started her career in social services as a care worker at the Singapore Girls' Home. Thereafter, she served in the area of Probation for offenders for 21 years, rising to the pinnacle position of Chief Probation Officer. In 2019, she went on to head the then Operations and Service Capability Office within RPG, where she led digital transformation, volunteer management, public education, and professional development for the group.

Aileen is a firm believer in harnessing the strengths of family and community to empower change. Her experience working in the family, children, and youth sector for more than two decades has motivated her to journey with the sector to transform how service is delivered, giving our community a better quality of life.

Aileen holds a degree in Cell and Molecular Biology from National University of Singapore and a degree in Psychology from the Open University (Singapore Institute of Management), UK.

DIRECTOR – CAPABILITY IMPLEMENTATION 3 & VOLUNTEERISM STRATEGY

Ms. Priscilla Gan

Ms Priscilla Gan

Ms Priscilla Gan joined NCSS on 13 March 2017 following an illustrious 17-year career in the banking industry. As the Director of Relations and Engagement for Community Chest and President’s Challenge, Priscilla oversaw fundraising and volunteering strategies across various community segments, including corporates, schools, and public agencies. In 2020, she took on the role of Director of ​Capability Implementation & Volunteerism Strategy​, where she focused on strengthening SSAs' volunteer management capabilities to expand their manpower capacity. Her notable achievements include organising the inaugural Singapore Volunteer Management Conference, launching key volunteer management resources like the Volunteer Development Guide, and driving a significant increase in sector volunteerism between 2021 and 2023.

Prior to joining NCSS, she was at Citibank Singapore, where she made significant contributions as Director of the North Asia market from 2005 to 2011 and as Vice President for Strategic Alliance from 2011 to 2017, overseeing acquisition and growth strategies for key regional markets. In 2016, she was appointed CitiClub President, leading employee engagement and CSR efforts for approximately 10,000 Citibankers.

Priscilla holds a degree in Business Studies with a specialisation in Marketing from Nanyang Technological University, underlining her expertise in both the corporate world and the community.

DIRECTOR – SOCIAL SERVICE INSTITUTE

Mr. Lee Wee Chee

Mr Lee Wee Chee

Mr Lee Wee Chee joined NCSS in 2022 and currently serves as the Director of the Social Service Institute where he has focused on identifying and coordinating both the demand and supply of capability development provisions for social service agencies and professionals.

With over 25 years of experience in the education and training sector, Wee Chee is a strong advocate for lifelong learning. In his previous role as the Director at the Institute for Adult Learning, Wee Chee led various programmes and initiatives aimed at developing and elevating the capabilities of continuing education and training professionals through training, community engagement and professionalisation efforts.

Wee Chee holds a Master's in Training and Development from Griffith University, a Post-Graduate Diploma in Education from the National Institute of Education, and a Bachelor of Arts from the National University of Singapore.

GROUP DIRECTOR – SERVICES

Ms Penny Elaine Yapp, Group Director of Service Planning and Funding, NCSS

Ms Penny Elaine Yapp

Ms Penny Elaine Yapp joined NCSS in April 2024 and currently leads the Services Group, which partners social service agencies to uplift the lives of people in the community. Before joining NCSS, Penny led the Institute of Governance and Policy at the Civil Service College, focusing on building the capabilities of public officers, including those involved in designing social policies or holding management positions with oversight of socio-economic portfolios.

Throughout her career at the Ministry of Manpower and the Ministry of Social and Family Development (MSF), Penny has made significant contributions to the sector. Her work has been instrumental in improving the lives of vulnerable groups, including individuals with low wages or work injuries, migrant workers with inadequate housing, single parents, families undergoing divorce, and persons caught in cycles of abuse, neglect, and offending. Notably, she has led teams to review key legislation such as the Children and Young Persons Act, the Vulnerable Adults Act, and the Women’s Charter.

Penny holds a Senior Fellowship in Public Service Programme from the Lee Kuan Yew School of Public Policy and a Master of Business Administration from the University of Cambridge.

DIRECTOR – Special Project

Ms. Elaine Loo

Ms Elaine Loo

Ms Elaine Loo is the Director of Special Project under the Services Group. She leads the Integrated Wellness Centre for Youth Collective designed to unite various SSAs in a collaborative, user-focused approach to support youth mental health and well-being. She is concurrently Director of Probation and Community Rehabilitation Service, MSF.

Prior to this, Elaine served as the Director of Service Planning. In this role, she leads the development of service delivery strategies aimed at strengthening the capacity and capability of the social service sector to achieve better outcomes for individuals who rely on these services, empowering them to live with dignity.

Her career began in 1994 when she joined the Ministry of Community Development as a Probation Officer. Over the years, she has held various roles in areas such as residential rehabilitation, family and child welfare, policy planning, capability building, and programme development.

Elaine graduated from the National University of Singapore with a Bachelor in Social Sciences (Social Work) degree. She took up further studies in 2014 and graduated with a Master's in Social Work from the George Warren Brown School of Social Work, Washington State, USA.

Director - Service Delivery

Ms Jerica Goh

Ms Jerica Goh

Ms Jerica Goh joined NCSS in September 2024 as the Director of Service Delivery under the Services Group. In this role, she leads the Service Delivery team to achieve better outcomes for persons who use social services, so that these service users are empowered to live with dignity.

She brings a wealth of experience from her career in the Republic of Singapore Navy (RSN) and the Ministry of Defence (MINDEF), where she held various leadership positions. Notably, she was the first female Commanding Officer of a frigate in the RSN and served as Director of Nexus at MINDEF, where she collaborated with partners across the Public, Private, and People sectors to strengthen Singapore’s defence and unity.

Jerica holds a degree in Biotechnology from Imperial College, UK, and a Master of Business Administration (Nanyang Fellows Programme) from Nanyang Technological University. For her contributions, Jerica was conferred the Public Administration Medal (Silver) (Military), the Long Service Medal (Military), the Commendation Medal (COVID-19), and the COVID-19 Resilience Medal.

DIRECTOR – MEMBERSHIP

Ms. Lorriane Chue

Ms Lorriane Chue

Ms Lorriane Chue was appointed as Director of Membership from 1 July 2021, where she oversees the recruitment of new member agencies, expands membership resources, and nurtures relationships with over 500 member agencies. Since joining NCSS in 2010, she has led various teams in enhancing member agency productivity, implementing the Personal Data Protection Act within the sector, collaborating with corporations and foundations to raise funds for President’s Challenge and Community Chest, and reviewing the NCSS Act to strengthen its role as a Sector Developer.

Before her transition to the public and social service sectors, Lorriane enjoyed a distinguished decade-long career in the private sector, where she led project teams in driving strategic transformations in customer service operations on a global scale.

Lorriane holds a Bachelor of Business Administration from the National University of Singapore and a Master of Public Affairs from the University of California, Berkeley, USA.

GROUP DIRECTOR – CORPORATE

Mr. Yong Fook Chyi

Mr Yong Fook Chyi

Mr Yong Fook Chyi joined NCSS on 11 July 2022 as the Group Director of Corporate. In this role, he oversees the HR, IT, Finance, and Procurement departments, along with Communications and Branding, Enterprise Risk Management, Grants Management, and Corporate Services.

With extensive experience in senior management roles at MINDEF, the National Parks Board, and Tote Board, Fook Chyi brings a strong passion and expertise in corporate development, corporate governance, innovation, and digital transformation, all in support of Public Service Transformation. He has also led large-scale projects, including a multi-agency team tasked with reimagining the Singapore Turf Club as a recreational hub in the North Corridor, catering to both residents and tourists.

Fook Chyi holds a Bachelor of Social Science (Hons) and a Master of Science in Asia Pacific Human Resource Management from the National University of Singapore. Additionally, he has completed the ​​Berkeley‐Nanyang Advanced Management Programme and has an Advanced Certificate in Learning and Performance with the Institute of Adult Learning at the Singapore University of Social Sciences.

DIRECTOR – COMMUNICATIONS

Ms. Pearlyn Tseng

Ms Pearlyn Tseng

Ms Pearlyn Tseng joined NCSS on 2 February 2015, bringing with her over 25 years of experience in strategic and marketing communications, partnerships, branding, and digital communications across the private, public, and non-profit sectors. In her role at NCSS, Pearlyn has led the strategic direction for public education campaigns aimed at promoting social inclusion for communities in need.

From January 2020 to June 2021, she took on an additional role at the Ministry of Social and Family Development, where she led the Marketing Communications and Engagement teams. During this time, she oversaw publicity efforts for The Courage Fund during the COVID-19 pandemic and led the Celebrating SG Women campaign for the Ministry. Pearlyn has been instrumental in transforming the Communications team to better support NCSS’s role as a sector developer. She also initiated a review of the organisation’s brand strategy and campaign approaches for NCSS, Community Chest, and the Social Service Institute, driving greater effectiveness and efficiency.

Prior to joining NCSS, Pearlyn held key roles at Mediacorp, PSA Corporation and the Health Promotion Board. She holds a Bachelor of Arts from the National University of Singapore and a Master of Mass Communication from the Wee Kim Wee School of Communication and Information (WKWSCI) at Nanyang Technological University (NTU). Her contributions have been recognised with the WKWSCI Impact Award in 2019, the Nanyang Alumni Achievement Award from NTU in 2020, and the COVID-19 Resilience Medal in 2024.

DIRECTOR – FINANCE

Ms. Jestine Choo

Ms Jestine Choo

Ms Jestine Choo began her journey with NCSS on 1 February 2020 as the Director of Finance. With over 20 years of experience in the Civil Service, she has made significant contributions across various ministries, including the Ministry of Manpower, the Ministry of Community Development, Youth and Sports, and the Ministry of Social and Family Development.

Her career started at the Ministry of Manpower in June 2001 before transitioning to the Sports Division at the Ministry of Community Development, Youth and Sports in September 2005. During this time, she played a key role in the development of the Singapore Sports Hub through close collaboration with the Singapore Sports Council. In March 2008, she became the Head of Budget Planning and Control for the Organising Committee of the inaugural Singapore Youth Olympic Games. Following the successful conclusion of the Games in 2011, she continued to make an impact within the Finance and Facilities Division at the Ministry of Social and Family Development.

Jestine holds a Bachelor's degree in Business Studies from Nanyang Technological University.

DIRECTOR – HUMAN RESOURCES

Ms. Charlotte Thng

Ms Charlotte Thng

Ms Charlotte Thng took on the role of Director of Human Resources on 1 September 2023. In her current role, she is focused on driving the transformation journey of NCSS in workforce development, leading initiatives in leadership coaching and development, talent development, competency-driven growth, work and workforce transformation, diversity, culture engagement, and well-being.

With a distinguished career in HR strategies and operations, she brings a wealth of experience to her position. Before joining NCSS, she served as the Head of Human Resources for Singapore, Australia, and ASEAN Markets at Standard Chartered Bank, where she also held the role of Global HR Business Partner for Retail, Wealth, Marketing, Corporate & Institutional Banking, and the COO's Office, dedicating 19 years to the organisation.

Charlotte holds a Master's in Human Resource Management from Rutgers University, USA, and a Bachelor's in Business Administration from the National University of Singapore. She is also certified as a Senior HR Professional with the Institute of Human Resource Professionals Singapore.

Director – Information Technology | CHIEF INFORMATION OFFICER

Ms. Daphne Koh

Ms Daphne Koh

Ms Daphne Koh joined NCSS on 1 January 2018 as the Director of Information Technology and Chief Information Officer. Seconded from the Government Technology Agency (GovTech), Daphne leads the IT team, overseeing all information technology functions, including information systems, cybersecurity, and ICT innovations in NCSS. Before her secondment to NCSS, she was part of the Ministry of Social and Family Development's Social Service ICT Programme (SSICT) Office.

With 25 years of extensive experience in technology and the public sector, Daphne has held several key IT appointments at the Ministry of Transport (MOT), Public Transport Council (PTC), Ministry of Foreign Affairs (MFA), and Ministry of Community Development, Youth and Sports (MCYS). Her commitment to the ICT management community is reflected in her service as an Executive Council member for IT Management Associate (ITMA) in 2022 and 2023.

Daphne holds a Master of Technology (Software Engineering) and a Postgraduate Diploma in Systems Analysis from the National University of Singapore, as well as a Bachelor of Business (Merit) from Nanyang Technological University.