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National Council of Social Service
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For individuals

Start by using non-stigmatising language to foster dignity and encourage recovery.

Last updated 6 January 2025

On this page

Overview
Words matter
Supporting a person with mental health conditions
Smiling woman in office, representing NCSS efforts to address stigma faced by individuals with mental health conditions

Overview

In everyday life, we encounter persons with mental health conditions around us. Let’s commit to treating every person with a mental health condition with respect and dignity through our words and actions.

Words matter

Using factual, non-stigmatising words can make a significant difference in encouraging a person who may be facing mental health challenges to seek professional help and affirming those in recovery from mental health conditions. Below are some suggestions on what you can consider saying and some phrases that you should avoid to support those living with mental health conditions.

Infographic by NCSS highlighting non-stigmatising words and phrases for mental health conversations

Media guide: Reporting with respect and responsibility

In media, the language we choose shapes perceptions and impacts lives. The Beyond the Label Media Guide is a resource crafted for journalists and media professionals to support sensitive, accurate portrayals of individuals with mental health conditions.

This guide offers practical tips for respectful language, words to avoid, and key resources and helplines to share with the public. Find out more in our Guide to Reporting on Mental Health [PDF, 2.8 MB].

Supporting a person with mental health conditions

Supporting someone with a mental health condition need not be intimidating or awkward.

Here are 8 tips to keep in mind:

  1. Be present: Show that you care by being there.

  2. Establish trust: Build a relationship based on trust and understanding.

  3. Listen attentively and without judgement: Offer a compassionate ear without passing judgement.

  4. Avoid dismissal: Give the person time and space to express their feelings and experiences

  5. Offer care and support: Instead of providing quick solutions, provide care and support for them.

  6. Educate yourself: Learn about different mental health conditions to better understand their experiences.

  7. Encourage seeking help: Express your concern and ask if they've considered seeking help from a counsellor or doctor.

  8. Respect and dignity: Treat persons with mental health conditions with the same level of respect and dignity as anyone else.