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National Council of Social Service
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Service delivery

Explore how NCSS focuses on ensuring services remain relevant and impactful for the sector.

Last updated 2 January 2025

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Overview
Approaches and solutions
Three happy elderly women smiling and posing outdoors together. NCSS service delivery impact.

Overview

As the needs of service users evolve and increase in complexity, we will need to ensure that services continue to be relevant, impactful and appropriate. Through exploring new collaborative, innovative and empowering approaches with the assurance of quality, we can develop effective solutions that drive positive, lasting change.

Approaches and solutions

Team collaborating and discussing work around a computer screen. NCSS service delivery collaboration.

Collaboration

Working with the right people and information to address the most challenging issues.

Smiling woman brainstorming with colorful sticky notes on a glass board. NCSS service delivery innovation.

Innovation

Continual improvement and ensuring that we design effective solutions that meet emerging needs.

Smiling elderly woman outdoors in a bright, leafy environment. NCSS service delivery empowerment.

Empowerment

Enhancing abilities of individuals to participate in and influence matters that affect their lives.

Team celebrating success with a cheerful high-five gesture. NCSS service delivery standards.

Service standards

NCSS Service Standards ensures service excellence and continuous improvement of programmes delivered to service users.