Organisation development

Explore NCSS's resources to boost social service agency (SSA) capabilities. Discover frameworks, salary guidelines, and a 3-step approach for sustainable impact.

Last updated 3 January 2025

On this page

Overview

Framework and guidebook

A woman actively discussing ideas in a team meeting. NCSS organisaiton development for social service agencies.

Overview

NCSS is committed to empowering social service agencies (SSAs) by building their capabilities to deliver quality, sustainable services. Focusing on organisational health, we help SSAs strengthen their strategies, structures, and processes, enabling them to meet community needs effectively and sustainably.

Framework and guidebook

Woman leading a discussion with sticky notes on a glass board. NCSS orgnisational health framework social services.

Organisational Health Framework for Social Services (OHFSS)

Learn more about the framework which helps SSAs identify areas of strengths and development.

Cover page showing diverse professionals collaborating. NCSS orgnisational health guidebook.

Organisational Health Guidebook for Social Services (OHGSS) [PDF, 4.3 MB]

Take actionable steps in improving your organisation by learning more about how you can implement the framework.

A female staff in formal wear working on her laptop in an office setting. NCSS sector salary guidelines.

Sector salary guidelines [PDF, 188 KB]

Find out how salaries are structured across the sector and have a reference on the market pay for specific job roles.

Other diagnostic tools

NCSS Employee Engagement Survey (EES) to gauge the overall level of engagement and satisfaction of your agency’s employees
Volunteer Management Maturity Matrix (VMM Matrix) to ascertain your agency’s strengths and gaps in volunteer management practices