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National Council of Social Service
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Capability & capacity

NCSS empowers agencies through capability development to enhance service outcomes.

Last updated 2 January 2025

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Overview
Types of developments

Overview

NCSS is dedicated to empowering social service agencies (SSAs) by supporting their capability and capacity development. Through these efforts, NCSS aims to enable SSAs to deliver better outcomes for service users, fostering a stronger and more resilient social service ecosystem.

Types of developments

A woman actively discussing ideas in a team meeting. NCSS organisaiton development for social service agencies.

Organisation development

Enhancing the productivity of SSAs and the quality of their service delivery to benefit service users.

A man in wheelchair having a discussion with a lady. NCSS volunteer management growth.

Volunteer management

Fortifying volunteer management capabilities to catalyse stronger and sustained volunteerism in the social service sector.

A team reviewing work on a monitor, brainstorming in a collaborative setting. NCSS innovation and digitalisation.

Innovation & digitalisation

Uplifting SSAs to become more data-driven in their journey to achieve better client outcomes.

Two ladies having a discussion in a work setting. NCSS resource sustainability.

Resource sustainability

Improving diversity and sustainability of resources in the social service sector.

A team collaborating and presenting in a work setting. NCSS board leadership capabilities.

Board leadership

Nurturing leadership capabilities for the social service sector.

Three happy elderly women smiling and posing outdoors together. NCSS service delivery impact.

Service delivery

Explore how NCSS focuses on ensuring services remain relevant and impactful for the sector.