Volunteer Management Network

(22 January 2025)

How can social service agencies (SSAs) effectively leverage volunteer resources to meet their evolving needs? What considerations should SSAs keep in mind when building a sustainable volunteer pipeline?

The evolving needs of our SSAs and service users require efficient utilisation of volunteer resources to enhance manpower capacity. This session seeks to share insights on strategic and operational considerations when leveraging volunteers to strengthen service delivery and enhance organisational development.

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(22 November 2024)

What is sustainable volunteerism? How can volunteer managers strengthen volunteer partnerships and showcase the impact of volunteering?

Coinciding with International Volunteer Managers Day, this session explored strategic volunteer management for sustainable growth and the pivotal role of volunteer managers in driving long-term volunteerism.

Participants were introduced to the new Volunteer Impact Measurement Kit—a structured framework with resource libraries and templates to support volunteer impact assessment and volunteer partnerships.

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(7 March 2024)

Are organisations maximising the impact of volunteers by effectively integrating them within service models? Can volunteers help to increase quality of services and extend outreach to more service users? And maybe even allow the organisation to move towards more upstream preventive work? Within service models, how can we strike a balance between what volunteers can do versus what staff can do to enhance service delivery to benefit service users better in the long run?

In this session, participants learned more about effective volunteer deployment models and how to harness potential of volunteers to increase their organisation’s manpower capacity.

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(17 January 2024)

Risk management for Volunteer Managers involves the process of identification and assessment of potential threats and uncertainties that could impact organisation; developing strategies & processes to prevent, control or minimise these risks or their adverse impact.

In this session, participants heard from the speakers and learned more about the principles of Risk Management and how to develop strategies to identity, assess, control, and review these risks arising from volunteer activities for their organisation.

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(15 November 2023)

Developing your organisation’s volunteer strategy involves an understanding of where your organisation is at now, where it wants to be and how to get there through the power of Volunteers. Learn how to develop a volunteer strategy that will resource your organisation to secure whole-of-organisation’s outcomes to achieve greater impact.

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(20 September 2023)

Volunteers are critical resources for non-profit organisations. They help to sustain and scale up programmes, and increase outreach efforts to individuals and families in need. It is important that organisations design a meaningful and impactful volunteer experience to engage and retain volunteers better.

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(2 March 2022)

Keeping volunteers interested and invested in the organisation's work is a key to volunteer retention and this can be achieved through an effective and customised volunteer progression and development journey co-created with your volunteers.

This session focused on volunteers' growth and development and the importance of defining and developing the role of volunteers.

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(19 January 2022)

One of the common challenges faced by Volunteer Management Practitioners today is to attract and market for more volunteers that fit their needs. To engage and retain volunteers, there is a need for organisations to have good strategic marketing lenses to communicate the requirements and seek out the right people for the volunteering roles.

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(18 October 2021)

Volunteer Management Practitioners need to tap on a diverse skillset to fulfil a myriad of important responsibilities. This session was designed to share professional development tools to help participants build skills and harness their full potential in volunteer management

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(30 August 2021)

As the world embraces a new level of digital life brought about by COVID-19, there is an increasing need to digitalise volunteer management to cater to an increasingly tech-savvy generation of volunteers and service users.

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(14, 20 & 27 January 2021)

Enabling our social service agencies (SSAs) through insights into more sustainable and future-ready partnerships with your volunteers, stakeholders and community for greater collective impact.

This network was organised over a series of 3 webinars:

• 14 January 2021: Creating collective impact with your stakeholders

• 20 January 2021: Harnessing strengths and growing assets within the community

• 27 January 2021: Strengthening volunteer development and evaluating impact for sustained partnerships

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(17, 21 & 24 July 2020)

Deepening knowledge of volunteer management practices for the 'next normal'.

This network was organised over a series of 3 webinars:

• 17 July 2020: Engaging volunteers in crisis situations to continue supporting service users

• 21 July 2020: Reframing the communication and engagement with volunteers during a crisis

• 24 July 2020: Reflecting and preparing for the “next normal” in volunteer management

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(15 November 2019)

Volunteer leaders bring special skills and dedication, but this talent pool is often underused or lacking in support.

This network provided tips on how SSAs could identify, prepare and promote effective and courageous volunteer leaders.

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(4 September 2019)

Retaining volunteers requires conscious efforts.

This network highlighted the different elements of volunteer experience and how an agency could improve their processes through the Kaizen methodology and use of technology.

(27 May 2019)

Volunteers come from corporates, schools and private organisations. To effectively sustain the relationship, both partners and SSAs need to understand and appreciate the constraints and needs.

This network equipped participants with negotiation tools and frameworks for a win-win volunteer partnership that is sustainable.

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