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National Council of Social Service
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Digitalisation

Empowering SSAs to strengthen digital capabilities, drive transformation and stay adaptable to evolving sector needs.

Last updated 3 January 2025

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Overview
Our tools

Overview

The Digital Acceleration Index (DAI), developed by NCSS and Boston Consulting Group, helps Social Service Agencies (SSAs) in their digital transformation. It evaluates their digital strengths and areas for improvement, offering clear insights to guide their strategies. This allows SSAs to future-proof their operations and stay responsive to changing needs.

By using the DAI, agencies can also track their progress over time and compare their growth with others in the sector, ensuring they are well-prepared for the future.

Our tools

Illustration of people analyzing data on screens and servers. NCSS digital acceleration index.

Digital Acceleration Index (DAI)

Helping agencies uncover digital strengths, growth areas and tailored insights to address their unique challenges.