Services and Programme Management

Be involved in creating meaningful community programs and manage daily operations in social service agencies.

Last updated 3 January 2025

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Overview

Job roles & key responsibilities

Possible workplaces

Enhance your skills with the Social Service Institute

A female staff offers a bowl of food to elderly clients with a smile. NCSS programme management roles in social service.

Overview

Implement meaningful community programmes for residents and oversee the daily operations of social service agencies and their community centres.

Job roles & key responsibilities

In the social services sector, the path of services and programme management includes roles in Programme Management and Centre Management. Both paths will lead to opportunities where you have the potential to create a positive difference to various people.

Programme Management

Programme managers plan and implement diverse social service programmes by social service agencies, with the long-term goal of helping clients achieve self-reliance. The type of programme and target audience will depend on the work of the social service agency, but ultimately, aims to empower and enable participants.

Centre Management

Centre Managers provide crucial leadership to centres by social service agencies and oversee the development and daily operations of the centres. You may also be required to manage a team of staff, depending on the size of the agency.

Possible workplaces

Individuals receiving support at a social service agency, seated in a learning space.

All social service agencies

Enhance your skills with the Social Service Institute

Discover the various programmes and courses by the Social Service Institute to enhance your skills in social services.