Driving change through research, collaboration, and lifelong learning

Left to right: Kate, Amanda, and Farhana.

Their dedication to understanding community needs, translating research into action, and equipping professionals with the right skills helps shape a stronger, more responsive social service ecosystem. 

Using research to bridge gaps and shape policies

For Kate, research is more than just numbers, it’s about understanding communities in need and driving meaningful change. As a Senior Research Specialist at NCSS, she works closely with stakeholders like the Ministry of Social and Family Development (MSF) to design and manage research projects that shed light on pressing social issues.

Kate engaged in discussion about social service research findings.

Her ability to translate complex data into practical insights ensures that policies and initiatives are grounded in evidence, improving the quality of life for those in need. By consistently asking the “so what” question, Kate ensures that findings have practical applications, creating a ripple effect. Whether it’s publishing reports, contributing to journals, or presenting at local and international conferences, her work ensures that decision-makers have the necessary information to create solutions that benefit the community. 

Kate’s journey at NCSS has also been one of continuous learning. Through workshops, training, and conferences, she has deepened her expertise in public service frameworks and research methodologies. This philosophy of continuous learning enables both her and NCSS to remain at the forefront of thought leadership, driving innovation and excellence in her field.

Translating research into actionable insights

As a Research Specialist, Amanda plays a key role in ensuring that research moves beyond theory and is translated into action. By presenting findings to government agencies and stakeholders, she ensures that key performance indicators are tracked and understood.

Her ability to simplify complex data into infographics and public reports bridges the gap between research and real-world application. By fostering awareness and collaboration, Amanda helps ensure that NCSS’ work reaches communities in need and leads to tangible advancements in social services.

Amanda thrives at NCSS, where collaborative teamwork helps research achieve real-world impact.

Additionally, Amanda actively contributes through conference engagements, sharing insights and learning from peers. This exchange of ideas fosters innovation and keeps her and NCSS attuned to community needs. Her translational research addresses real-world challenges, leading to better outcomes for those in need and reinforcing NCSS’ mission to strengthen member capabilities, advocate for social service needs, and build strategic partnerships for a more effective social service system.

Thanks to individuals like Amanda, NCSS not only stays ahead in supporting communities but also fosters a supportive and nurturing culture for all employees. By prioritising work-life balance and encouraging collaboration, Amanda has found space to grow, excel, and achieve her full potential—both in her professional and personal life.

Shaping the future of the social service workforce

A strong social service ecosystem needs skilled professionals who can navigate complex challenges—and that’s where Farhana comes in. As a Manager at NCSS, she focuses on building a resilient and capable social service workforce. By leading the implementation of training courses, she ensures that professionals are equipped to navigate dynamic challenges.

Farhana fostering connections and supporting the growth of social service professionals.

Farhana’s efforts foster lifelong learning, enabling social service professionals to deliver impactful services that address the evolving social needs of the community. Her approach is deeply practical—ensuring that learning is not just theoretical, but directly applicable to real-world solutions and needs. 

At NCSS, Farhana has found a nurturing culture that values teamwork, collaboration, and management support. This environment has empowered her to excel, highlighting how NCSS’s commitment to its values drives not only employee fulfilment, but also meaningful impact.

NCSS: A thought leader and employer of choice

The work of Kate, Amanda, and Farhana showcases the critical roles of research, collaboration, and workforce development in strengthening social services. Their efforts help bridge knowledge gaps, turn insights into action, and prepare professionals for the future. Their work is creating a ripple effect, taking the lead in extending beyond immediate solutions to foster long-term positive change within lives and communities. This is a powerful reminder that thought leadership, when rooted in collaboration and compassion, can truly transform lives and communities.

How you can be at the heart of social change

Innovation and transformation are made possible by passionate individuals dedicated to making a difference. Discover a meaningful career at NCSS and join us in building a stronger social service ecosystem. Together, we can work to ensure every person is empowered to live with dignity.